In the unlikely event that Süss Cake Studio is unable to stay open and/or produce cakes within your cake order date (due to UK Covid restrictions), your order will be transferred onto a voucher which you will be able to redeem within 6 months from the date issued (as a single order).

Süss Cake Studio is a registered food business. We work with the most updated food and hygiene regulations.

We kindly ask our customers to wear a face mask when collecting their cake.

We’re an online cake shop, so all window shopping can be done via our instagram which is open 24 hours a day!

However we always try and answer your emails swiftly and you are more then welcome to book an appointments with us to discuss any custom orders and wedding cakes in person at our cake studio in Leyton.

If you’re in need of…

• Signature Natural Dessert Tables

• Wedding cakes

• Celebration cakes

• Corporate orders

Then please visit our page bespoke orders here.

For our…

• Sweet Table Boxes

• Lunchbox cakes

• Cupcakes

• Any additions

Please visit our page shop online.

Any other queries then please don’t hesitate to get in touch with us at hello@susscakestudio.com

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As soon as you can, at least 1-2 weeks in advance, especially between April-September when the demand is high and the slots are running out fast. 

We take orders on a first-come, first-serve basis and have limited availability. 

All our custom cakes are made to order. 

Yes, you can. However, we stick to our artistic signature style (as shown on the website, Instagram etc),

All cakes are subject to the artistic expression of Süss Cake Studio.

We use organic and locally sourced ingredients and only use natural food colouring.

All our products are handmade and unique, made by a cake artist, so no two are ever the same. 

As such, cake garnishes will change from time to time depending on their availability & flower season.

Where a certain styling element is unavailable, Süss Cake Studio will endeavor to replace the element with another to maintain the artistic integrity of the finished cake.

We recommend to order a courier with us or transport your cake in a car yourself. Always flat in the back of the car.

We do and take pride in creating your cake that caters to all your dietary requirements, however our cakes are produced in a kitchen that uses dairy, gluten and other allergens like nuts. If you have any allergies please do let us know.

Our wheat free options are made with wheat free ingredients, however, may contain traces of GLUTEN as they are made in a kitchen handling wheat. Wheat free flavours are NOT suitable for people with coeliac disease.

We deliver our cakes in a 10 mile radius from our cake studio in Leyton E10.

Custom Cakes and Sweet Table Boxes as well as our Lunchbox Cakes: We don’t deliver ourselves but can arrange a delivery for you via courier service. The price is dependant on distance.

Natural Dessert Tables: We offer to come and set up your custom Natural Dessert Table for a fee depending on your location.

Wedding Cakes: Süss Cake Studio prides itself on offering the most luxurious experience so that you and your partner can know for sure that your cake is in good hands and will be set up with the most care. Therefore we set up and deliver all our Wedding Cakes in person.

Please provide your delivery address when placing your order.

Our cakes keep well in the fridge for up to three days. Fruit & flower decorations are best enjoyed on the day, please ask if you need decorations packed separately.

Bring the cake to room temperature before serving. Keep it away from direct sunlight or heaters.

If you collect your bake from us, we cannot be held liable for any damages to the cake or products once they have left our premises. When you collect a bake, please ensure that your vehicle has a flat surface. Our cakes can be very fragile, so we advise to drive slowly and ensure that your cake cannot move around in the vehicle.

We will always endeavour to deliver within the given time slot, however as we use a third party delivery service, delivery timings can not be guaranteed. Refunds will not be given for delayed deliveries and any delivery complaints will be forwarded to our delivery service provider.

As a company policy, we do not offer full refunds for our bakes unless there is an issue where we are found to be at fault.

If you are unsatisfied with your bake, please get in touch with a member of management through hello@susscakestudio.com within 24 hours of your collected/delivered bake with the reasons why you are unsatisfied and any photographic evidence of issues with the bake. It is then at our discretion whether you are offered a percentage off of your next order, money back, or store credit to be used against a future purchase with us. As taste and texture are subjective, we would not offer credit, money back, or a percentage off for these as reasons.

In the unlikely event that Süss Cake Studio is unable to complete your order due to personal circumstances, we will offer you a full refund.

For Wedding Cakes & Dessert Tables we require a 50% initial deposit to secure the booking. The final 50% will be due 1 month before the event.

Any cancellations prior to the 1 month will unfortunately lose the initial 50% deposit. And any after the 1 month final date will be liable to the full costs.

Email us hello@susscakestudio.com if you would like to place a large order or send to multiple addresses.